Last updated and effective: September 13th, 2022

We are committed to protecting the privacy of visitors to our website, owned and operated by Mental Fuel Inc. (“Mental Fuel,” “us,” “our,” or “we”) according to the Privacy Act 1988 and other applicable laws and regulations. This Privacy Policy, along with our Terms of Use, explains how we gather and use your information as it relates to your activities on this website.

If you use this website, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. We may change this policy without notice, and your use signifies that you agree to be bound by any changes.

What information do we collect?

We collect information from you when you register on our site with all its domains, subdomains and services, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To provide you with information or services that you request from us

We offer a counselling directory for counsellors, psychotherapists, psychologists, social workers and mental health therapists.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We may provide paid products and/or services within the website. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policies. We work with Stripe, which Privacy Policy can be viewed at

To administer a contest, promotion, survey or other site feature

To validate data provided by you, ensure that it is accurate

We may ask you to verify your identity and other information you provide us.

To improve the quality of services we offer

To deliver to you a more personalized experience and service offering

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We use cookies to track the activity on our site and hold certain information.
Cookies are sent to your browser from a website and stored on your device. You can adjust the settings within your web browser in accordance with your personal preferences.

You can delete cookies that have already been installed at any time and reject new cookies by configuring the settings within your browser. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

  • Necessary Cookies. Necessary Cookies are essential for the website to function properly.
  • Analytical Cookies. Analytical Cookies are used to understand how you interact with the website.
  • Performance Cookies. Performance Cookies are used to understand and analyze the key performance indexes of the website.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transfer of your information overseas
Some of the third parties we disclose personal information to may be based in or have servers located outside of Australia, including in the United States of America.
Where we disclose your information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

We will only disclose to overseas third parties if:

  • you have given us your consent to disclose personal information to that third party; or:
  • we reasonably believe that: the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles; and the law or binding scheme can be enforced;
  • or the disclosure is required or authorized by an Australian law or court / tribunal order.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent
By using our site, you consent to our online privacy policy.

Accessing, correcting and deleting your information
You may access the information we hold about you and to update and/or correct it. If you wish to access, update or delete your information, please contact us. We may require verifying your identity in order to protect your information.

We will store your information for as long as it is reasonably necessary for providing services to you and achieving other purposes set forth in this Privacy Policy, for the period during which you have an account with us.

You can delete your account with us at any time. Account deletion will delete all information associated with your account without the option to restore it later in time. If you wish to delete your account, please contact us. We may also retain and use your information as necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Please, contact us for complaints about how we handle, process or manage your information. We may require verification of your identity and complete data of your request before we proceed with your complaint. If you are not satisfied with our response to your complaint, you are entitled to lodge a complaint to the Office of Australian Information Commissioner.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Australia Counselling

Level 1/8 Beulah Road

Norwood, SA 5067


[email protected]

1300 855 148

Australia Counselling is operated by:

Mental Fuel Inc.

ABN: 78 974 107 579